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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Request (CBR)
B) Call Completion Busy Subscriber (CCBS)
C) Call Completion No Reply (CCNR)
D) Call Back Assist (CBA)

2. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Context Store
B) Work Assignment
C) Engagement Designer
D) Co-Browsing

3. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Voice Contact Server only
B) Voice and Multimedia Contact Server with Avaya Media Server
C) Voice and Multimedia Contact Server without Avaya Media Server
D) One-X Agent
E) Multimedia Contact Server only

4. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Avaya Work Force Optimization Select
B) Interaction Center
C) Call Back Automated
D) Proactive Outreach Manager

5. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™ Workplace
B) Avaya IX ™M Workspaces
C) Avaya Callback Assist
D) Avaya Agent Desktop

Solutions: