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Cisco 820-605日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Renewals and Expansion Strategy | - Renewal planning and lifecycle extension - Upsell and cross-sell strategies |
| Customer Health and Engagement | - Customer health scoring and metrics - Engagement strategies and retention practices |
| Customer Lifecycle Management | - Onboarding and adoption phases - Customer journey mapping |
| Adoption and Value Realization | - Driving product adoption - Measuring business outcomes and value realization |
| Tools and Operational Metrics | - Customer success tools and platforms - KPIs, reporting, and performance measurement |
| Customer Success Foundations | - Customer Success principles and value outcomes - Role of Customer Success Manager in Cisco ecosystem |
Cisco Customer Success Manager (820-605日本語版) Sample Questions:
カスタマーサクセスマネージャーが顧客のために達成したい成果とは何でしょうか?
- A. 顧客が購入したすべてのライセンスと機能の導入を促進し、顧客のビジネスを改善するための拡張につなげます。
- B. 組織に顧客の支出を一定レベルで監視させ、顧客が予算を把握できるようにする
- C. 顧客が製品の最新バージョンを維持できるようにソフトウェアおよびハードウェア契約を維持する
- D. 障壁を取り除き、顧客が購入したソリューションから可能な限り迅速に価値を得られるようにします
Correct Answer: D 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
顧客の成功の中で拡大の機会となる2つの結果はどれですか。 (2つ選択してください。)
- A. ソリューションサービスの拡張
- B. ソリューション機能の拡張
- C. ソリューションの導入
- D. 新しいソリューションの購入
- E. ソリューションサブスクリプションの更新
Correct Answer: A,B 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
顧客はソフトウェア ソリューションから価値を受けているとは感じておらず、3 年契約があと 60 日で期限切れになります。顧客はお金を使い続けることに躊躇しており、他の選択肢を検討しています。更新が予定されているソリューションから顧客が確実に価値を実感できるようにする責任があるのはどの関係者ですか?
- A. カスタマー サクセス マネージャー
- B. アカウント マネージャー
- C. 製品販売スペシャリスト
- D. リニューアルマネージャー
Correct Answer: A 🗳️
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重要業績評価指標として追跡および測定するために使用される 2 つの要素はどれですか? (2つお選びください。)
- A. 遅れています
- B. 学習
- C. 戦略を立てる
- D. 先頭
- E. スコープ指定
Correct Answer: A,D 🗳️
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顧客の成功のどの定義が本当ですか?
- A. 採用と拡大を推進しながらチャーンのリスクを最小限に抑えることで、定期的な収益を増やすためのビジネス手法です。
- B. 顧客が常に最新のソフトウェアリリースとサブスクリプション契約を締結し、顧客を成功に導くコアビジネスアクティビティに集中できるようにするためのビジネス手法です。
- C. セールス、サービス、マーケティング、および顧客成功チームがシームレスに作業して顧客にポジティブなエクスペリエンスを提供するという規律ある取り組みから得られるネットプロモータースコアの尺度です。
- D. これは、お客様が製品またはサービスを使用しているときに、顧客が期待どおりの予期しない結果を確実に達成するためのビジネス手法です。
Correct Answer: D 🗳️
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