Instant Download CompTIA : 220-1202
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CompTIA 220-1202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operating Systems | 28% | - Mobile operating systems
|
| Security | 28% | - Security fundamentals
|
| Software Troubleshooting | 23% | - Mobile device troubleshooting
|
| Operational Procedures | 21% | - IT service management
|
CompTIA A+ Certification Exam: Core 2 Sample Questions:
A customer brings a recently purchased laptop back to the store. The customer states that the laptop is defective and requests a new unit. The service representative identifies that the laptop was damaged by liquid.
Which of the following should the service representative most likely do first?
- A. Decline the request and report the case to the service manager.
- B. Escalate the issue to the manufacturer or legal department for further action.
- C. Accept the defective laptop and provide a replacement.
- D. Review the applicable warranty and alternatives to manage special cases.
Correct Answer: D 🗳️
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Which of the following is required to have a central log-in for a Windows computer?
- A. Workgroup
- B. Local Group Policy Editor
- C. Domain membership
- D. Active Directory
Correct Answer: C 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)
- A. SPICE
- B. RDP
- C. VPN
- D. SSH
- E. WinRM
- F. RMM
Correct Answer: B,C 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
What is the next step a technician should take after completing malware cleanup?
- A. Review system logs
- B. Perform a secondary antivirus scan
- C. Reimage the computer
- D. Educate the end user
Correct Answer: D 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
A help desk technician is setting up speech recognition on a Windows system. Which of the following settings should the technician use?
- A. Personalization
- B. System
- C. Time and Language
- D. Ease of Access
Correct Answer: D 🗳️
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