ITIL Service Capability Operational Support and Analysis Exam: ITILSC-OSA Exam
"ITIL Service Capability Operational Support and Analysis Exam", also known as ITILSC-OSA exam, is a EXIN Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 26 Q&As to your ITILSC-OSA Exam preparation. In the ITILSC-OSA exam resources, you will cover every field and category in ITIL OSA Certification helping to ready you for your successful EXIN Certification.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Request Fulfillment | 10% | - Purpose and scope - Process and activities - Request models and automation |
| Incident Management | 20% | - Objectives and scope - Prioritization and escalation - Process flow and activities - Interfaces and KPIs |
| Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - Application management practices - Service desk functions and structure - IT operations control and facilities management |
| Operational Support and Analysis Principles | 15% | - Business value and optimization - Service Operation lifecycle context - Core concepts and terminology |
| Event Management | 15% | - Activities and processes - Purpose, scope, principles - Metrics and interfaces |
| Technology and Implementation Considerations | 5% | - Critical success factors - Tools and automation - Challenges and risks |
| Problem Management | 15% | - Known errors and workarounds - Root cause analysis techniques - Proactive and reactive activities |
| Access Management | 10% | - Compliance and security - Process steps and controls - Purpose and policies |
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