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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
B) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
C) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
D) Milestones are actions on a service request (SR) that must be completed by a specific time.
E) Milestones are commitments to handle SRs within certain timelines.

2. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
B) Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
C) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
D) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

3. What three things should you do once you have established a global default coverage?

A) Create an ESS job to Aggregate Service Requests.
B) Use Application Composer to configure warning emails about milestone compliance events.
C) Create an ESS job to Monitor Service Request Milestones.
D) Use Application Composer to include milestones on the Service Request Layout if desired.

4. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) The hierarchical structure of the categories helps to improve the service request classification.
B) Categories determine the steps an agent must follow to close the service request.
C) Categories facilitate the assignment of an agent to the service request.
D) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E) Filter the selection of the product related to the service request, when filtering by a particular category.

5. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
B) It does not require matching passwords between Engagement Cloud and DCS.
C) It is configured exclusively via the Engagement Cloud Security Console.
D) It enables anonymous users to search the DCS knowledge base.

Solutions: