Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials (1z0-325日本語版)
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud
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- Length of Examination: 150 minutes
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Create standard and custom reports - Configure dashboards - Define report access and sharing |
| Application Appearance | - Configure Customizable Menus - Create Navigation Sets - Create and implement Workspaces - Design Agent Interfaces |
| Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
| Customer Portal | - Portal deployment and configuration - Portal access control - Self-service functionality setup |
| Staff and Profile Management | - Set up staff accounts and roles - Configure agent workflows - Create and manage profiles - Define permissions and access rights |
| Site Configuration and Administration | - System settings and configuration - Passport configurations - Message templates and variables - Search priority and keywords |
| Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
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