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PMI PMI-PMOCP Exam Syllabus Topics:

PMI Project Management Office Certified Professional Sample Questions:

1. An organization delivers system implementation projects to external clients. The PMO has noticed that recent post-project reviews consistently reveal issues. Further analysis shows that these issues become apparent during end-user testing. The testing process is unstructured and usually lacks documentation.
What next steps should the PMO lead take?

A) Assess the organizational project management (OPM) maturity gaps and enhance the test management process.
B) Create a test strategy to be referenced by project teams to support the system-testing process alignment.
C) Deploy a test management tool that should be used by all system implementation project teams.
D) Mandate that all project testing issues be logged and reviewed before agreeing on how each item should be addressed.

2. Last year, a PMO professional from a food processing company implemented a new portfolio management tool that is running smoothly. As a part of the portfolio management process, a resource management functionality was released for better assessment of the portfolio delivery resource needs.
What should the PMO professional do first to ensure proper implementation?

A) Put together a demo of the new resource management functionality.
B) Prepare training materials and deliver the training to all affected stakeholders.
C) Implement a feedback mechanism so that requirements can be adapted based on evolving needs.
D) Identify a pilot group to test the new resource management functionality.

3. The executive management team for a healthcare company is discussing the second quarter ' s low result in the customer satisfaction score, which is a key performance indicator (KPI). One of the executives shares concerns about wasting efforts on projects and initiatives without being able to keep up with competitors and increase the customer satisfaction score.
Which action should the PMO professional take to avoid such a situation?

A) Avoid the customer satisfaction metric analysis when assessing projects.
B) Establish a customer experience department.
C) Support the reevaluation of the strategic plan by the executives.
D) Ask to review the customer satisfaction metrics.

4. An enterprise PMO (EPMO) is working with different countries to staff project managers across the organization. Customers are providing feedback stating that the staffing is taking more time than expected when compared to the deadlines agreed upon with the customer.
Which two key performance indicators (KPIs) should the PMO professional monitor for this PMO service?
(Choose 2)

A) The average time needed to recruit project managers for the customer.
B) The percentage of project manager roles filled within the deadline.
C) The retention of project managers in their roles on the assigned projects.
D) The number of days taken on average to formally finalize customer requests.
E) The Net Promoter Score (NPS) related to general customer satisfaction.

5. An organization is forming a PMO. The team responsible for running the PMO is being recruited; it includes a mix of people from internal departments and external resources. One of the team members hired to work on the PMO has a lack of experience in certain services of the PMO that will be included in their assignment.
What should the PMO professional do?

A) Provide intensive training on the functional departments of the company and their particularities.
B) Assign an experienced member from the PMO to mentor the less-experienced team member.
C) Assign a team from the PMO to train the new member to enhance their performance.
D) Provide a self-training plan so that the new team member can study PMO theory at their own pace.

Solutions: