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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Punkte sollten NICHT ein Problem des Risikomanagements sein?

A) Um sicherzustellen, dass der Arbeitsplatz eine sichere Umgebung für seine Mitarbeiter und Kunden ist
B) Damit nur die Änderungsanforderungen mit reduzierten Risiken für die Implementierung genehmigt werden
C) Um sicherzustellen, dass die Organisation im Falle einer größeren Störung oder Katastrophe weiterarbeiten kann
D) Um sicherzustellen, dass die Vermögenswerte der Organisation, wie z. B. Informationen, Einrichtungen und Gebäude, vor Bedrohungen, Beschädigungen oder Verlusten geschützt sind

2. Welche der folgenden Maßnahmen sollte beim Schließen eines Vorfalls ergriffen werden?
1.Überprüfen Sie die Incident-Kategorisierung und korrigieren Sie sie gegebenenfalls
2.Überprüfen Sie, ob der Benutzer mit dem Ergebnis zufrieden ist

A) nur 1
B) Beides
C) Keines der oben genannten
D) nur 2

3. Welche der folgenden Fragen beantwortet die Servicestrategie mit ihrer Anleitung?
1.Wie priorisieren wir Investitionen in einem Portfolio?
2.Welche Dienstleistungen und für wen?
3.Was sind die Muster der Geschäftstätigkeit (PBA)?

A) 3 nur
B) Alle oben genannten
C) 1 nur
D) nur 2

4. Die Berücksichtigung von Geschäftsergebnissen und Wertschöpfung sind Grundsätze für welchen Teil des Service Lifecycle?

A) Serviceübergang
B) Service Design
C) Kontinuierliche Serviceverbesserung
D) Servicestrategie

5. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?

A) 1A, 2B, 3C, 4D
B) 1B, 2C, 3D, 4A
C) 1C, 2B, 3A, 4D
D) 1C, 2D, 3A, 4B

Solutions: