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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What distinguishes 'continuous deployment' from continuous delivery?

A) Continuous deployment automatically deploys changes to production
B) Continuous deployment prevents frequent releases
C) Continuous delivery eliminates testing activities
D) Continuous delivery requires manual code integration

2. Which set correctly lists the components of the ITIL Value System (VS)?

A) Products, services, customers, suppliers, partners
B) Guiding principles, governance, value chain, management practices, continual improvement
C) Guiding principles, governance, discover, deliver
D) Value streams, projects, releases, incidents, changes

3. Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

4. Which is an activity of the 'incident management' practice?

A) Performing service reviews with customers
B) Assessing and prioritizing improvement opportunities
C) Providing good-quality updates when expected
D) Automating service requests to the greatest degree possible

5. According to the ITIL Guiding Principle 'Start where you are', what is the MAIN risk of starting over without considering what is already available when improving a service?

A) Failing to gather feedback needed to guide gradual improvement
B) Losing opportunities for collaboration and shared understanding across teams
C) Overcomplicating solutions by ignoring practical, simple approaches
D) Wasting time and losing valuable existing capabilities and resources

Solutions: