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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A) Planned quantity
B) Actual quantity
C) Target quantity
D) Consumed quantity

2. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A) Apply SDK solution
B) Update fine-tuning
C) Request new tenants
D) Create business roles

3. Who can approve time reports so they can be released to CATS?

A) End customer
B) Territory owner
C) Reporting line manager
D) Nominated delegate

4. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To assign accounts to business users
B) To scope the system
C) To create business users
D) To restore system default settings

5. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Activity List
B) Scoping
C) Configuration and User Management
D) Fine-Tuning

Solutions: