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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which functionality do you use to schedule a preventive service?

A) Resource scheduler
B) Visit planer
C) Work distribution rule
D) Maintenace plan

2. Which field identifies a ticket as relevant for a field service scenario?

A) Processing Type
B) Leverage indicators
C) Organization
D) Requires Work

3. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Accounts
B) Competitors
C) Parents
D) Individual customers

4. When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A) Resolution category
B) Product category
C) Incident category
D) Cause category

5. Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Service request creation
B) CTI client adapter
C) Live activity pane
D) CTI client server

Solutions: