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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. Under "coordination of benefits" rules, how are insurance claims processed?
Charges are first allocated to the primary payer, and then residual charges are submitted to a secondary payer.

A) Out-of -pocket expenses are deducted directly from the employee,s flexible spendingaccount.
B) Claims are processed only at an "allowable amount" as determined by the insurance
C) Charges are split evenly between the primary and secondary payers.
D) company, and any residual cost is an out-of -pocket charge to the employee.

2. A company recently conducted a market survey of the salaries of apprentice electricians. Which factor of a job-based compensation plan would this be?

A) Peer equity
B) Internal equity
C) External equity
D) Individual equity

3. After you provide the stand-up desk to the CSR, another employee complains about unfair treatment. He/she would like a stand-up desk as well, not for disability reasons, but for health and wellness. There may be budget to purchase two to three more stand-up desks but not for all five CSRs. How would you handle this request?

A) Explain that the reason the other CSR was given a stand-up desk was for a disability, and this was an accommodation under the Americans with Disabilities Act. For that reason, he/she will not be given one unless he/she too has a doctor,s note.
B) Set up a program in which the highest-performing CSR of the quarter is awarded with a stand-up desk until the budget is exhausted.
C) Purchase the stand-up desk If anyone else asks for one, provide it as well until the budget isexhausted. Work to obtain more budget the following year to provide the desks to all five CSRs.
D) Offer to help set it up if he/she purchases the equipment using his/her own money.

4. An HR director is hired to address the executive team's concerns about negative workplace culture and its impact on financial performance. During an initial investigation the HR director discovers that the two division directors often fail to communicate with each other and their employees. Each division maintains separate workplace policies, and the workspaces for the divisions are spread out across multiple floors. For employee management, the director of the client services division is assisted by a small HR team. The director of operations does not work with the HR team and instead uses company funds to seek employee management advice from an executive coach, who has no official coaching training. The HR director suspects facilitating change at the company will be challenging because engagement data indicates many employees distrust the company's leadership and HR.
Which action should the HR director take to improve the flow of information throughout the company?

A) Ask the division directors to align the workplace policies across their divisions.
B) Develop a quarterly newsletter to share information about major company updates.
C) Increase the company's social media presence by promoting employee participation.
D) Share information across multiple technology platforms to increase the likelihood that employees read the updates

5. Which demand forecasting methodology best supports a workforce management strategy regardless of industry?

A) Managerial judgment
B) Technological forecast
C) Work study
D) Ratio-trend

Solutions: