Salesforce Certified B2C Solution Architect: Arch-302 Exam
"Salesforce Certified B2C Solution Architect", also known as Arch-302 exam, is a Salesforce Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 154 Q&As to your Arch-302 Exam preparation. In the Arch-302 exam resources, you will cover every field and category in Salesforce Architect Certification helping to ready you for your successful Salesforce Certification.
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- Exam Code: Arch-302
- Exam Name: Salesforce Certified B2C Solution Architect
- Certification Provider: Salesforce
- Corresponding Certification: Salesforce Architect
- Updated: Oct 19, 2026
- No. of Questions: 154 Questions & Answers with Testing Engine
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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
| Topic 2: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
| Topic 3: Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
| Topic 4: Operational Excellence | 23% | - Monitor and optimize platform operations
|
Salesforce Certified B2C Solution Architect Sample Questions:
An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?
- A. Delete the Marketing Cloud Contact associated with the Lead object after conversion.
- B. Avoid using the Lead object by creating Contacts with different Record Types for prospects.
- C. Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
- D. Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.
Correct Answer: C 🗳️
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Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers
- A. Does the team need front-end development capabilities?
- B. Run a Consequence Scanning Workshop to understand the impact of the work
- C. Run a Requirements Gathering Workshop to start creating the build requirements
- D. Run a Journey Mapping Workshop to understand the users' interactions with the system
- E. Speak with a Legal Expert in regards to HIPPA and PHI Data
Correct Answer: B 🗳️
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A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?
- A. Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.
- B. Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.
- C. Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.
- D. Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.
Correct Answer: D 🗳️
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A customer has been using Marketing Cioud with their existing (non-Salesforce) ecommerce site for more than 3 years and is now implementing Service Cloud to help improve the quality of support given to their customers. While Service Cloud will be integrated with the ecommerce site and they want to use many Marketing Cloud Connect features, the customer is insisting on continuing to use the existing integration between the ecommerce site and Marketing Cloud until they move to Salesforce B2C Commerce (planned for the coming 2 years).
Which two concerns should the Solution Architect raise with the customer considering the approach they want to take?
Choose 2 answers
- A. Email tracking for messages sent from the ecommerce site will not be replicated via Marketing Cloud Connect and therefore will not be visible to the Service Agents.
- B. Contacts may be duplicated in Marketing Cloud during the transition phase, and additional work may be required to merge identities at a later date.
- C. Additional Matching rules will need to be implemented in Service Cloud to ensure identities are merged before messaging in Marketing Cloud.
- D. Journey Builder will need to be used to update the Contact Key directly in Marketing Cloud to ensure the existing ecommerce site integration can continue to be used.
Correct Answer: A,B 🗳️
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A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers
- A. Ability to have a customer leave a journey when they have an escalated case.
- B. Ability to create a B2C storefront using Digital Experiences.
- C. Ability to allow the agent to see purchase history to support case management
- D. Ability to de-duplicate and create a single customer identity.
Correct Answer: A,C 🗳️
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