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Salesforce Certified Field Service Consultant Sample Questions:

1. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Color code using Gantt Palettes.
B) Use Map Report Layers.
C) Add the relevant field to the Field Set.
D) Create a Gantt Action to highlight.

2. Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers

A) Quarterly sales visits to a customer
B) Appointments on the first Tuesday of the month
C) Site inspections during the first week of the "year
D) Weekly recurring appointments at 8:00 AM

3. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a standard Price Book specific to each country.
B) Utilize a custom Price Book specific to each country.
C) Utilize a custom Price Book with pricing rules applied.
D) Utilize the standard Price Book with pricing rules applied.

4. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?

A) Resource License
B) Scheduling License
C) Salesforce License
D) Dispatcher License

5. Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?

A) Include the Resource Availability Work Rule in the Scheduling Policy.
B) Mark the Service Territory's Resources as Required on the Service Appointments.
C) Include the Match Territory WorkRule in the Scheduling Policy.
D) Ensure the Resource's Address is in the same Territory as the Service Appointments.

Solutions: