Salesforce Certified Field Service Consultant: FS-Con-101 Exam
"Salesforce Certified Field Service Consultant", also known as FS-Con-101 exam, is a Salesforce Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 165 Q&As to your FS-Con-101 Exam preparation. In the FS-Con-101 exam resources, you will cover every field and category in Field Service Lightning program Certification helping to ready you for your successful Salesforce Certification.
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- Exam Code: FS-Con-101
- Exam Name: Salesforce Certified Field Service Consultant
- Certification Provider: Salesforce
- Corresponding Certification: Field Service Lightning program
- Updated: Jul 22, 2026
- No. of Questions: 165 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Resources | 16% | - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills - Understand license types and deployment - Configure service territories and membership |
| Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools - Configure scheduling policies and optimization rules - Set up operating hours and availability |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
Salesforce Certified Field Service Consultant Sample Questions:
1. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
A) Color code using Gantt Palettes.
B) Use Map Report Layers.
C) Add the relevant field to the Field Set.
D) Create a Gantt Action to highlight.
2. Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
A) Quarterly sales visits to a customer
B) Appointments on the first Tuesday of the month
C) Site inspections during the first week of the "year
D) Weekly recurring appointments at 8:00 AM
3. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
A) Utilize a standard Price Book specific to each country.
B) Utilize a custom Price Book specific to each country.
C) Utilize a custom Price Book with pricing rules applied.
D) Utilize the standard Price Book with pricing rules applied.
4. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
A) Resource License
B) Scheduling License
C) Salesforce License
D) Dispatcher License
5. Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?
A) Include the Resource Availability Work Rule in the Scheduling Policy.
B) Mark the Service Territory's Resources as Required on the Service Appointments.
C) Include the Match Territory WorkRule in the Scheduling Policy.
D) Ensure the Resource's Address is in the same Territory as the Service Appointments.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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