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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit offers courses that grant teachers credit toward maintaining their teaching certification. Teachers can enroll in an annual cohort to complete the course modules together. The nonprofit needs to track the courses each teacher completes and the credits awarded to them. Which solution should a consultant recommend?

A) Service Cloud
B) Program Management Module
C) Self-Service Portal
D) Engagement Plans

2. A nonprofit wants to record the most recent Opportunity close date on Contact records. The nonprofit expects the field on the Contact to be overwritten every time a new Opportunity meets the criteria. Which feature should the consultant use to meet this requirement?

A) Formula field
B) Customizable rollups
C) AppExchange app
D) Roll-up summary field

3. A nonprofit considers risk mitigation to be vital to the success of its implementation project. What are three elements impacted by change that cause risk?

A) Cost, quality, time
B) Time, governance, people
C) Quality, processes, time
D) People, processes, cost

4. A nonprofit wants all Apex error messages to be sent to a specific system admin. How should the consultant configure NPSP to send error notifications only to this admin?

A) Uncheck the Send Apex Warning Emails checkbox on all admins except for the specific admin.
B) Set all users except the specific admin as disabled for receiving error notifications on the NPSP Settings tab under System Tools > Error Notifications.
C) Change the profile for all users except the specific admin to something different than system admin.
D) Set the specific admin as the user to receive error notifications on the NPSP Settings tab under System Tools > Error Notifications.

5. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

A) Send List Email
B) Account Engagement
C) Elevate
D) Email-to-Case

Solutions: