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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. After installing Enterprise Reporting and Report Net for Enterprise Reporting, a technician observes that the Enterprise Reporting URL http://YourServerName:8282/ws_portal is unable to launch.
What are two possible causes of this problem? (Choose two)

A) Enterprise Reporting uses port 1433 instead of 8282.
B) The Enterprise Reporting Service may be disabled.
C) Enterprise reporting requires the Avaya Quality Monitoring services to be running.
D) Enterprise Reporting uses Port 1433 instead of 8282.
E) Enterprise Reporting was installed https instead of http.

2. You are installing Avaya Contact Recorder on a new site in a Windows environment.
Which operating should you use?

A) Windows server 2008 R2
B) Windows Server 2000
C) Windows Server 2003 R2
D) Windows 1 64Bit

3. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Groups
B) Business Rules
C) Agent user configuration
D) Workplaces
E) Workstations

4. After integrating Enterprise Reporting with Quality Monitoring, a technician observes that the Avaya Quality Monitoring Extract Task fails to run.
Which two factors cloud causes this failure? (Choose two)

A) An incorrectly configured extract server port
B) The eRecorder not being set as master node
C) The ACR server not being defined in the server roles
D) An incorrectly configured site name in the ETL task

5. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed
B) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
C) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.
D) The hostname of the server where the BDR component was installed

Solutions: