Exam Name: Avaya Aura® Core Components Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download Avaya : 72201X
Check Updated on: Oct 16, 2026
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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Call Flow Analysis | 15%-20% | - Call Processing
|
| Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
Avaya Aura® Core Components Support Certified Sample Questions:
A customer has added a CS1000 SIP Entity and Entity Link using TLS port 5061, but users are unable to call any Avaya Aura users that are connected via the same Avaya Aura Session Manager (SM). Which two of the following traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support?
- A. the latest /var/log/ecs logfile on Avaya Aura Communication Manager
- B. the ppm.log in /var/log/Avaya/jboss/SessionManager on SM
- C. traceSM with TLS handshaking enabled on SM
- D. "list trace tac xxx", where xxx is the TAC of the trunk group between Avaya Aura Communication Manager and SM
- E. System Event Log (SEL) on the CS1000
- F. "tshark -i eth1 -w <capturefilename>" on SM
Correct Answer: C,F 🗳️
What information can be found when running the display node-names ip command?
- A. name and IP address
- B. IP address and type
- C. MAC address and IP address
- D. type and IP address
- E. type and link number
- F. name and link number
Correct Answer: A 🗳️
Avaya Subscription event packages are used to subscribe to real-time event notifications. Which three of the following are Avaya Subscription event packages?
- A. avaya-ua-service-state
- B. avaya-dialog-state
- C. avaya-cm-feature-status
- D. avaya-trunk-status
- E. avaya-ccs-profile
- F. avaya-ldap-feature-status
Correct Answer: C,E,F 🗳️
Session Manager uses five unique certificates for secure communications using Transport Layer Security (TLS). Which two of the following certificates are the most important for communication with other entities?
- A. ACME certificates
- B. SIP certificates
- C. Management certificates
- D. HTTPS certificates
- E. WebSphere certificates
- F. Sal Agent certificates
Correct Answer: B,C 🗳️
In Avaya Aura Communication Manager (CM), what are the three valid formats of the list trace command?
(Choose three.)
- A. List trace previous
- B. List trace next
- C. List trace ras ip-address 135.60.232.213
- D. List trace tac 701
- E. List trace ssm
- F. List trace 1031711
Correct Answer: A,C,D 🗳️
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