Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design - Site topology, scalability, and capacity planning - IP Office platform selection and sizing |
| Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant - One-X Portal and user applications |
| IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Control units and expansion modules - Power options and hardware compatibility |
| Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements |
| Maintenance & Troubleshooting | 10% | - Performance verification - Common issue resolution - Fault diagnosis and monitoring |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)
- A. Set IP address of call accounting software.
- B. Set SMDR.
- C. Set CDR.
- D. Install Delta Server.
Correct Answer: A,B 🗳️
Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
- A. Office Video Softphone
- B. Office Softconsole
- C. Office Voice Portal
- D. Office Phone Manager Pro
Correct Answer: A 🗳️
When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?
- A. IP500 IP Office Multi-Site Network (MSN)
- B. Advanced Small Community Networking (SCAN)
- C. Preferred Edition - Messaging
- D. IP500 Voice Networking Channels
Correct Answer: D 🗳️
What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
- A. IP Office configuration file and VoiceMail Pro call flow
- B. IP Office and VoiceMail Pro traces
- C. Auto attendant WAVE file
- D. Line circuit ID
- E. Network packet sniff from the IP Office port
Correct Answer: A,B 🗳️
Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
- A. VoiceMail Pro Clint
- B. IP Office Manager
- C. Avaya telephones
- D. one-X Portal
- E. one-X Portal for IP Office
Correct Answer: B,C 🗳️
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