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Avaya Workforce Engagement Support Certified Sample Questions:

1. What is configurable in Enterprise Manager?

A) WFM shifts
B) Integration Services
C) QM functions
D) Work patterns

2. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Wfm
B) Coaching
C) Interactions
D) eLearning

3. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

A) The License Registration Key isgeneratedbefore the Enterprise Suite is installed
B) License activation requires Enterprise Manager access to the internet
C) The License Registration Key is generated during installation
D) The License Reference number is generated when the customer order is placed

4. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Side-by side or hardware reuse migration to R20.x
B) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
C) Two step upgrade process, to V15.1 first, then to R20.x
D) Side-by side upgrade to R20.x in Windows 2016

5. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A) Start Annotation command
B) Start monitoring command
C) Cancel monitoring command
D) Pause monitoring command

Solutions: