Instant Download Apple : 9L0-005
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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network Configuration | - Sharing & Services
|
| Applications & Troubleshooting | - System Troubleshooting
|
| macOS Installation & Setup | - Installation
|
| Desktops & Displays | - Troubleshooting & Repair
|
| User Accounts & Permissions | - Account Management
|
Apple Desktop Service Certification Sample Questions:
What is the main function of Server Monitor?
- A. It provides the video driver software to support connection of an Apple Cinema display to an Xserve running Mac OS X Server.
- B. It provides detailed status of Xserve hardware functionality.
- C. it executes a full suite of diagnostics on all internal Xserve hardware.
- D. It monitors the Mac OS X Server operating system and reports on any crashed processes.
Correct Answer: B 🗳️
According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?
- A. Order all available service parts for the appropriate configuration of the product.
- B. Discharge the CRT and establish an ongoing ground.
- C. Disconnect and reconnect all internal cables.
- D. Lay the product on its side so it will not fall over.
- E. Gather all necessary tools and perform all preliminary steps.
Correct Answer: E 🗳️
Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
- A. Is this the first time you have had this problem?
- B. What is the issue?
- C. Did you turn off the computer improperly?
- D. What operating system are you using?
Correct Answer: B 🗳️
Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?
- A. Verify problem
- B. Verify repair
- C. Try quick fixes
- D. Clean plastics
- E. Run diagnostics
Correct Answer: D 🗳️
A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?
- A. Coaxial cable
- B. TCP/IP
- C. Mac mini
- D. Ethernet cable
Correct Answer: C 🗳️
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