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BBPSD Customer Service Sample Questions:

1. When communicating with a customer using email you should:

A) Read through the email before sending.
B) Keep the email courteous, short and to the point.
C) All of the above.
D) Make sure the email title lets the person know what it is about.

2. A weekly time management planning tool is known as a:

A) Day planner.
B) Weekly planning schedule.
C) Planning schedule grid.
D) Time grid.

3. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:

A) You are late for work.
B) A customer makes a complaint.
C) You are talking to your boss.
D) A customer enters a shop for the first time.

4. A key customer exchange is when there are a number of:

A) Customers talking to each other.
B) Customers leaving a shop.
C) Customers entering a shop.
D) Important events in customer interactions.

5. Continuous improvement, by definition, means that a business is always looking for:

A) Better employees and more customers.
B) Continually getting better customers into the shop.
C) Ways in which the business can save money.
D) Small things that can improve the overall customer experience.

Solutions: