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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following will allow a BlackBerry end user to set an Activation password or reactivate a BlackBerry device?

A) BlackBerry Administration
B) BlackBerry@ Web Desktop Manager
C) BlackBerry Resource Kit
D) BlackBerry Desktop Manager

2. Certificates can be manually imported on the handheld by going to:

A) Options, Security, Import.
B) Options, Certificates, Import.
C) Settings. Network Connections, Certificates.
D) Settings. Security and Privacy, Certificates, Import.

3. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The application is not trusted on the BlackBerry Device Service (BDS).
B) The users account has been locked out by the BDS.
C) The video chat application is experiencing internal problems.
D) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.

4. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Use Wi-Fi' is enabled
B) Application is over 50MB
C) Application is over 25MB
D) Mobile network is disabled

5. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) The time of occurrence and the device logs
B) Playbook
C) BlackBerry Device Service (BDS) server name
D) The location of the device

Solutions: