Exam Name: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications
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Instant Download BlackBerry : BCP-240
Check Updated on: Sep 25, 2026
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry 10 OS Fundamentals | - BlackBerry 10 architecture and components - Core OS features and navigation |
| Applications and Productivity | - Email and messaging setup - Application management and deployment |
| Security and Policy Management | - IT policy configuration and enforcement - Security model of BlackBerry 10 |
| Enterprise Mobility and BES10 | - Device activation and provisioning - BlackBerry Enterprise Service 10 (BES10) overview |
| Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
BlackBerry 10 Support Specialist Sample Questions:
Which of the following will allow a BlackBerry end user to set an Activation password or reactivate a BlackBerry device?
- A. BlackBerry Administration
- B. BlackBerry@ Web Desktop Manager
- C. BlackBerry Resource Kit
- D. BlackBerry Desktop Manager
Correct Answer: B 🗳️
Certificates can be manually imported on the handheld by going to:
- A. Options, Security, Import.
- B. Options, Certificates, Import.
- C. Settings. Network Connections, Certificates.
- D. Settings. Security and Privacy, Certificates, Import.
Correct Answer: D 🗳️
The user is able to use the video chat application from home but not from their work location. What could the problem be?
- A. The application is not trusted on the BlackBerry Device Service (BDS).
- B. The users account has been locked out by the BDS.
- C. The video chat application is experiencing internal problems.
- D. ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
Correct Answer: D 🗳️
A user can download some applications over mobile, but not all. Why is the user having this issue?
- A. Use Wi-Fi' is enabled
- B. Application is over 50MB
- C. Application is over 25MB
- D. Mobile network is disabled
Correct Answer: B 🗳️
Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?
- A. The time of occurrence and the device logs
- B. Playbook
- C. BlackBerry Device Service (BDS) server name
- D. The location of the device
Correct Answer: A 🗳️
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