The CA Service Desk Manager r12 Professional exam requires Typically ~70% (official passing score not publicly published) to pass, and registration costs Varies by region (commonly ~USD 250). A failed attempt means paying the same fee again — a readiness check with the PrepPDF engines before booking is the cheaper option.

CA recommends these training resources for the CA Service Desk Manager r12 Professional exam:

Follow the training with steady self-testing — the 40 practice questions from PrepPDF help you apply theory and fill any gaps the training leaves.

The CAT-180 exam is a CA certification exam validating the CA Service Desk Manager r12 Professional syllabus shown above. It belongs to these credential paths: CA Service Desk Manager r12 Administrator (CAT-200), CA Service Desk Manager Fundamentals, CA Service Desk Manager Professional for later releases. Candidates in 2026 prepare for it with PrepPDF's 40 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

PrepPDF issues a full refund if you take the CA Service Desk Manager r12 Professional exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

Proctored onsite or online (through approved testing provider) Register for the CA Service Desk Manager r12 Professional exam through these official channels:

After booking, PrepPDF delivers your practice questions within 1 minute — preparation starts the same day.

The CA Service Desk Manager r12 Professional exam contains Approximately 40–75 (varies by version and delivery vendor) to complete within Approx. 90 (varies by region). Timed simulation in the PrepPDF Desktop Test Engine teaches that rhythm before exam day does.

The official CA Service Desk Manager r12 Professional outline defines 5 domains. The leading three are Service Desk Operations, Service Desk Manager Overview, and Installation and Configuration. The full list is in the topics section above, and PrepPDF's 40 practice questions cover each one.

Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 40 practice questions are identical across versions. Every purchase includes 365 days of free updates — whenever a new version is compiled, it is sent to you automatically — plus a 50% renewal discount afterward and unlimited computer installations.

Recommended experience with CA Service Desk Manager r12; no formal prerequisite required Since requirements change over time, confirm the latest on the official CA exam page before scheduling.