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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the Cisco Unified IP IVR engaged?

A) from the transfer to IVR to the point that the agent answers
B) from the call arrival to the point that the agent answers
C) from the call arrival to the point that the agent is ready
D) from the transfer to IVR to the point that the agent hangs up

2. DRAG DROP

3. Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A) primary Cisco Unified Communications Manager group
B) Media Resource Group List
C) SIP trunk
D) region
E) SRST reference

4. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of agents
B) busy hour call attempts
C) number of call and ECC variables
D) number of call types
E) number of skill groups per agent

5. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) agents
B) IVR ports
C) MTP resources
D) PSTN gateway trunks

Solutions: