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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice makes use of methods from Lean. Agile and DevOps?

A) Incident management
B) Continual improvement
C) Service desk
D) Problem management

2. Which statement about the automation of service requests is CORRECT?

A) Service requests that cannot be automated should be handled as problems
B) Service requests and their fulfillment should be carried out by service desk staff without automation
C) Service requests that cannot be automated should be handled as incidents
D) Service requests and their fulfillment should be automated as much as possible

3. Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

A) Service request management
B) Service level management
C) Service desk
D) Service configuration management

4. Which practice has a purpose that includes managing authentication and non-repudation?

A) Information security management
B) Service Configuration management
C) Change enablement
D) IT Asset Management

5. Which is a supplier category?

A) Resource
B) Commodity
C) Customer
D) Technical

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