Scoring and fees are published by GAQM and may change; verify the current figures on the official site.

GAQM recommends these training resources for the GAQM ISO 20000 - ITSM Certificate exam:

• ISO/IEC 20000 ITSM Overview Training (GAQM)

Follow the training with steady self-testing — the 0 practice questions from PrepPDF help you apply theory and fill any gaps the training leaves.

The ISO-ITSM-001 exam is a GAQM certification exam validating the GAQM ISO 20000 - ITSM Certificate syllabus shown above. It belongs to these credential paths: ISO/IEC 20000 Foundation, IT Service Management (ITSM). Candidates in 2026 prepare for it with PrepPDF's 0 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

PrepPDF issues a full refund if you take the GAQM ISO 20000 - ITSM Certificate exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

Online proctored or computer-based exam (depending on GAQM delivery partner) Register for the GAQM ISO 20000 - ITSM Certificate exam through these official channels:

• GAQM Certification Registration

After booking, PrepPDF delivers your practice questions within 1 minute — preparation starts the same day.

The official GAQM page publishes the current question count and duration; review it before your test date.

The official GAQM ISO 20000 - ITSM Certificate outline defines 5 domains. The leading three are Continual Improvement, IT Service Management System (SMS) Fundamentals, and Relationship and Supplier Management. The full list is in the topics section above, and PrepPDF's 0 practice questions cover each one.

Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 0 practice questions are identical across versions. Every purchase includes 365 days of free updates — whenever a new version is compiled, it is sent to you automatically — plus a 50% renewal discount afterward and unlimited computer installations.

No strict prerequisite; basic IT service management knowledge recommended. Since requirements change over time, confirm the latest on the official GAQM exam page before scheduling.