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ICCE Study Guide

Interaction Center Certified Engineer Study Guide

Average Salary for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certified Professional

ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:

• India - 14,40,000 INR
• England - 67,000 POUND
• Europe - 69,500 Euro
• United State - 90,000 USD

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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Understanding technical and functional aspects of Configuring Call Flows

The following will be discussed in Genesys GEO-807 exam dumps:

• Schedule Configuration
• Overview of Default Schedule
• Overview of Custom Profiles
• Create and configure operations that comprise an Interaction Attendant menu
• Queue Operations
• Email Operations
• Email Profiles
• Publish, import, and export a new Interaction Attendant configuration
• Recognize and use the files and storage structure used by the Interaction Attendant
• Email Schedules
• Structure of a Node
• Manage Voice Prompts
• Standard Inbound Operations
• Default Auto Attendant set of menus and operations
• Overview of Default Profile
• Overview of Interaction Attendant user interface

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