Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Recording, Quality, and Compliance | - Interaction recording
|
| Topic 2: User and Workforce Management | - User administration
|
| Topic 3: Contact Center Configuration | - Queues and routing
|
| Topic 4: Integrations and Advanced Features | - External integrations
|
| Topic 5: Genesys Cloud Platform Fundamentals | - Platform architecture and core concepts
|
| Topic 6: Reporting and Analytics | - Operational reporting
|
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