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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Where can you find the latest BIOS for an HP personal computer?

A) HP Support & Drivers website
B) HPPartSurfer
C) HP Support Forums
D) HP ITResource Center (ITRC)

2. Which statement best describes the Trusted Platform Module (TPM)?

A) TPM is factory-configured hardware bound to a single system board.
B) TPM is software for data encryption on HP PCs.
C) TPM is a field-installable upgrade option.
D) TPM is network software downloadable from the HP website.

3. Which statements about the HP DriveLock password are correct? (Select two.)

A) It is stored in the system BIOS.
B) It can be reset through User Accounts in the Control Panel.
C) It can be reset by removing and reseating the real-time clock battery.
D) Itprotects the data onthehard driveusing encryption.
E) It cannot be reset if the password is forgotten.

4. A customer is logged in to the network but cannot print to the network printer. How do you determine if the issue is related to the PC or the network printer?

A) Get the IP address from the printer and try to ping the address.
B) Replace the network cable from the PC and try to print.
C) Change the drivers for the network printer and resend the print job.
D) Get the IP address of the NIC for the PC and try to ping the address.

5. You have replaced a video adapter in a customer's workstation, but now the network PCI card is no longer recognized by the system. What is the first step you should take to resolve the customer's issue?

A) Replace the network adapter.
B) Upgrade the firmware.
C) Check the network adapter drivers.
D) Reseat the network adapter.

Solutions: