Selling HP BSM Solutions: HP2-N31 Exam
"Selling HP BSM Solutions", also known as HP2-N31 exam, is a HP Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 50 Q&As to your HP2-N31 Exam preparation. In the HP2-N31 exam resources, you will cover every field and category in HP Certification I Certification helping to ready you for your successful HP Certification.
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- Exam Code: HP2-N31
- Exam Name: Selling HP BSM Solutions
- Certification Provider: HP
- Corresponding Certification: HP Certification I
- Updated: Sep 26, 2026
- No. of Questions: 50 Questions & Answers with Testing Engine
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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selling and Qualification Process | 20% | - Identifying opportunities and customer personas - Positioning and closing strategies - Discovery and qualification questions |
| Topic 2: HP BSM Overview and Value Proposition | 25% | - Business Service Management concepts - Value propositions for IT executives and stakeholders - HP BSM architecture and components - Competitive differentiators |
| Topic 3: BSM Solution Areas | 30% | - Service Intelligence and Analytics - Operations Bridge and integration - Application Performance Management - Network Management - Systems and Infrastructure Management |
| Topic 4: Customer Challenges and Solution Alignment | 25% | - Mapping challenges to BSM capabilities - ROI and business benefit communication - Business and IT operational challenges |
HP Selling HP BSM Solutions Sample Questions:
Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)
- A. real user monitoring
- B. business process testing and reporting
- C. cross-domain event tracking and management capability
- D. streamlines processes through runbook automation
- E. intelligent agent and agentless monitoring integration adapters
Correct Answer: C,E 🗳️
Which key customer persona is most likely involved in Network Management?
- A. VP of Marketing
- B. Director of Network Operations
- C. Chief Financial Officer
- D. Line of Business Director
Correct Answer: B 🗳️
Which statement best links a customer problem to a solution capability for Application Performance Management?
- A. Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
- B. Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
- C. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
- D. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
Correct Answer: C 🗳️
Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?
- A. Have you experienced customer satisfaction issues for accessing your applications?
- B. How often do you update application revisions across your network?
- C. Do you have the ability to integrate fault, availability, performance, and configuration management?
- D. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
Correct Answer: D 🗳️
Which statement best links a customer problem to a solution capability for the entire BSM solution?
- A. Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
- B. Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
- C. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
- D. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
Correct Answer: A 🗳️
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