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HP Selling HP Printing and Computing Services Sample Questions:

1. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

A) Partners can start accumulating rebates on sales from day one on new or already sold hardware
B) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
C) HP can dispatch partners to resolve server related issues on already sold hardware
D) Partners will benefit from extra discounts by buying hardware from HP

2. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business model to define when they will need support and what type of support HP can offer
B) Understand the customer's business drivers and establish from that the duration of services needed,
C) Understand the customer's business drivers and define the impact of printing and personal system downtime.
D) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.

3. Which statement is true about HP Contractual Services?

A) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
B) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
C) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
D) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.

4. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) sales, pre-sales, post-sales, and customer satisfaction
B) configuration, deployment, security, and warranty
C) ready to use, productive, enhanced customer experience, and peace of mind
D) configuration, deployment, usage, and care

5. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Defective Media Retention
B) Premium Services
C) Data Protection
D) Preventative Maintenance Kit Replacement

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