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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. You have configured the SATA RAID controller to IDE Emulation mode to perform hard disk self-tests.
What happens if you forget to configure the controller back to RAID mode before loading the operating system?

A) The BIOS detects existing RAID bytes on the hard drives and automatically switches the controller back to ACHI/RAID mode.
B) The BIOS detects existing RAID bytes on the hard drives and sends an error code and a message to place the drives back into array mode.
C) If the system is configured for RAID 5. it starts up normally, but it recognizes other drives only as logical drives requiring reconfiguration of the RAID.
D) The system tries to load the wrong storage driver causing permanent damage and possible data loss.

2. What are the supported operating systems for HP Support Assistant?

A) Windows XP, Windows Vista, and Windows 7
B) Windows Vista, Windows 7, and Linux
C) Windows 7, Windows 8, and Linux
D) Windows Vista, Windows 7, and Windows 8

3. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Download the HP BIOS compatibility utility, and run BIOS diagnostics.
B) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
C) Upgrade the BIOS right away because that tends to solve most problems in less time.
D) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.

4. All HP commercial computers come with a basic software technical support warranty of what length?

A) 180 days
B) 1 year
C) 90 days
D) The length of the hardware warranty

5. Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A) provides a dissipative connection for a wrist strap that must be worn by the service technician.
B) provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.
C) drains power quickly with a surface that provides real ground potential with a very low electrical impedance.
D) provides a soft surface to prevent scratches on the case or outer shell of the computer.
E) provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.

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