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IBM Case Manager V5.1 Sample Questions:

1. Where does IBM FileNet Case Analyzer read data from?

A) Both Case Analyzer OLAP database and Content Engine event logs.
B) Both Process Engine and Content Engine event logs.
C) Content Engine event logs only.
D) Process Engine event logs only.

2. Which type of role(s) need access to Case Builder?

A) Business Analysts and Solution Administrators
B) Solution Administrators
C) End Users
D) Business Analysts

3. Sol1 has been created in project area P1 by John. As a new requirement, Sol1 has to be now moved to project area P2. How can this be achieved?

A) By assigning John to project area P2.
B) By using the Move option on the Manage Solutions page of the IBM Case Manager Builder.
C) By assigning P1 Object Store to P2.
D) By using the IBM Case Manager Administration Client.

4. If you want to display information about a single data point in relation to a series of data points, you should use which type of dashboard object?

A) Navigation Bar
B) Chart
C) Indicator
D) Table

5. What is the key difference between case management and business process management?

A) In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process.
B) Cases may not always involve human participation, while a business process solution always require human interaction.
C) The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem.
D) Cases tend to be predictable and rely on system control or business rule based control flow.

Solutions: