Microsoft Dynamics 365 Customer Experience Analyst: MB-280 Exam
"Microsoft Dynamics 365 Customer Experience Analyst", also known as MB-280 exam, is a Microsoft Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 138 Q&As to your MB-280 Exam preparation. In the MB-280 exam resources, you will cover every field and category in Microsoft Certified Certification helping to ready you for your successful Microsoft Certification.
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- Exam Code: MB-280
- Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
- Certification Provider: Microsoft
- Corresponding Certification: Microsoft Certified
- Updated: Oct 13, 2026
- No. of Questions: 138 Questions & Answers with Testing Engine
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Microsoft MB-280 Exam Syllabus Topics:
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Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280
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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
You are configuring Dynamics 365 Sales as part of a new implementation at your organization. Your organization has Sales Professional licensing.
Your organization sells over 100 different types of products across different divisions. A lot of selling occurs at conferences where sellers meet prospects and gather business cards to create leads.
After reviewing the requirements from your business stakeholders, you identify that:
1. Sellers sometimes only want to convert leads gathered at events to contacts before they start tracking any deals with that contact.
2. Sellers must be given multiple different options for specifying the final status of deals they have been tracking.
Your current System Settings is as follows:
Use the drop-down menus to select the answer choice that answers each question. NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
* Requirement #1 Explanation:
* The requirement specifies that sellers want to convert leads gathered at events directly to contacts without necessarily creating opportunities initially.
* The Quality lead experience setting in Dynamics 365 allows users to choose which records (Account, Contact, or Opportunity) to create when qualifying a lead.
* By enabling this option, users can convert leads to contacts without automatically creating opportunities, aligning with the requirement.
Reference: Microsoft Documentation - Configure Lead Qualification Settings in Dynamics 365 Steps to Configure the Quality Lead Experience Setting:
Navigate to Settings > Administration > System Settings.
Go to the Sales tab.
Set Qualify lead experience to " Yes " to allow flexibility in lead conversion.
Requirement #2 Explanation:
The requirement states that sellers need different options for specifying the final status of deals.
The Customize close opportunity form setting allows customization of the form where users specify the status reason when closing an opportunity.
By enabling this, you can provide multiple status options, helping sellers specify various outcomes for closed deals (e.g., different statuses for won or lost deals).
Reference: Microsoft Documentation - Customize Opportunity Close Experience in Dynamics 365 Steps to Configure the Customize Close Opportunity Form Setting:
Navigate to Settings > Administration > System Settings.
Go to the Sales tab.
Set Customize close opportunity form to " Yes " to allow adding specific status options when an opportunity is closed.
By setting these configurations, Dynamics 365 Sales will support both the need for flexible lead qualification and provide detailed status options for opportunity closures, aligning with the organization's requirements.
You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need to ensure that business process flow duration values are calculated.
Solution: On the last stage of the business process flow, select Finish.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: B 🗳️
You are using a forecast template.
You must configure the forecast by territory.
You need to configure the forecast parameters.
Which parameter should you configure?
- A. Top of hierarchy
- B. Hierarchy table
- C. Rollup table
- D. Hierarchy relationship
Correct Answer: D 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
You need to update the role configuration for the digital sales team to enable the capability requested. What two actions should you perform? Each correct answer presents part of the solution. Choose two. NOTE: Each correct selection is worth one point.
- A. Grant View Audit Partitions permissions to the Digital seller security role.
- B. Assign the Sales Copilot user role to the members of the digital sales team.
- C. Grant View Audit History permissions to the Digital seller security role.
- D. Grant View Audit Summary permissions to the Digital seller security role.
Correct Answer: B,C 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
A large construction company uses Dynamics 365 Sales to manage their sales pipeline.
All future jobs are logged in the system as opportunities. Depending on the type o( work, some opportunities close faster, and others take longer due to dependency on the third-party vendors.
The sales team does NOT currently use the " On hold* option, as it does NOT provide enough details.
When working with open opportunities, the sales manager wants to know whether opportunities are pending permits or require asbestos removal.
You need to ensure that a salesperson can only select the " Pending Permits " or " Asbestos Removal " option when working with their opportunities to indicate the deal is taking longer.
What should you do?
- A. Edit the statuscode column: add " Pending Permits " to the " Open " status reason values, and rename " On hold " to " Asbestos Removal. "
- B. Edit the statuscodecolumn: add " Asbestos Removal " and ' Pending Permits " status values to the " Open " status reasons.
- C. Edit the statecode column: rename the " Open " status value to " Asbestos Removal " and add a new " Pending Permits " status value.
- D. Edit the statecode column: rename the " On hold " status to " Asbestos Removal " and add a new ' Pending Permits " status value.
Correct Answer: B 🗳️
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