Microsoft CRM Applications Professional v.1.1: MB2-186 Exam
"Microsoft CRM Applications Professional v.1.1", also known as MB2-186 exam, is a Microsoft Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 143 Q&As to your MB2-186 Exam preparation. In the MB2-186 exam resources, you will cover every field and category in Microsoft Business Solutions Certification helping to ready you for your successful Microsoft Certification.
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- Exam Code: MB2-186
- Exam Name: Microsoft CRM Applications Professional v.1.1
- Certification Provider: Microsoft
- Corresponding Certification: Microsoft Business Solutions
- Updated: Aug 11, 2026
- No. of Questions: 143 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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Microsoft MB2-186 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Integration | 20% | - Basic system customization - Workflows and automation - Integration with other Microsoft products |
| Topic 2: Core CRM Concepts and Navigation | 15% | - User interface and navigation - Security model and roles - Microsoft CRM architecture |
| Topic 3: Customer Service Management | 25% | - Contracts and entitlements - Cases and service activities - Knowledge base management |
| Topic 4: Sales Management | 25% | - Accounts and contacts - Quotes, orders, and invoices - Leads and opportunities |
| Topic 5: Marketing Automation | 15% | - Marketing activities - Lead qualification process - Campaigns and lists |
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