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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configuration Management Database (CMDB)- Service asset and configuration items
  • 1. Discovery and synchronization
    • 2. CI classes and relationships
      Topic 2: Deploying and Configuring System Center Service Manager- Installation and initial configuration
      • 1. Prerequisites and system requirements
        • 2. Service Manager management server setup
          - Management packs configuration
          • 1. Service Manager data warehouse integration
            • 2. Importing and customizing management packs
              Topic 3: Security and Access Control- User roles and permissions
              • 1. Active Directory integration
                • 2. Role-based access control (RBAC)
                  Topic 4: Service Catalog and Request Fulfillment- Service offerings
                  • 1. Request offerings configuration
                    • 2. Service request workflows
                      Topic 5: Reporting and Data Warehouse- Reporting configuration
                      • 1. Standard and custom reports
                        • 2. SSRS integration
                          Topic 6: Service Desk and Incident Management- Problem management
                          • 1. Root cause analysis processes
                            • 2. Problem record handling
                              - Incident management workflow
                              • 1. Work item templates and queues
                                • 2. Incident lifecycle configuration

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