NNCSS-Symposium Express Call Center 4.2: 920-130 Exam
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Nortel 920-130 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Symposium Express Call Center Architecture | - System components overview
|
| Monitoring and Troubleshooting | - System diagnostics
|
| Installation and Configuration Concepts | - Deployment preparation
|
| System Administration | - User and agent management
|
| Call Routing and Management | - Call flow design
|
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