Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: CX Service
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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Web Services | - Integration with External Systems - Connect Web Services for PHP/SOAP/REST |
| Topic 2: Customer Portal and Scripting | - Hooks and ROQL Scripting - Customer Portal Customizations |
| Topic 3: Oracle B2C Service Customization and Tools | - Custom Widgets, Controllers and Views - CP Tools and Basic Customization Concepts |
| Topic 4: Custom Objects and Data Handling | - Querying with ROQL - Custom Object Model and Permissions |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Which statement is true about the Knowledge API?
- A. A new interaction ID is automatically created as soon as an old ID expires.
- B. In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
- C. In the customer portal framework, each unique visit by a user is tracked through the web session
- D. A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.
Correct Answer: B 🗳️
After a recent edit to the Support Home page, your client notices that Analytics is showing a massive drop in visits being recorded.
Which edit caused the reporting change?
- A. The post_report_get_data hook is missing or incorrect.
- B. The default mapping is missing or incorrect.
- C. The click_stream attribute is missing or incorrect.
- D. The pre_report_get_data hook is missing or incorrect.
- E. The pre_paga_render hook is missing or incorrect.
Correct Answer: E 🗳️
You are working in the B2C Service Customer Portal and are attempting to troubleshoot anAJAX issue with a custom widget. What would be the correct environment and procedure to use for debugging this issue?
- A. in the Customer Portal Productionenvironment, by setting breakpoints in the RightNowEvent.js file
- B. in the CustomerPortal Development environment, by using phpoutlogO in the controller -php file for the custom widget
- C. in the Customer Portal Development environment, by setting breakpoints in the logic, js file for the custom widget
- D. in the Customer Portal Production environment, by setting breakpoints in the logic, js file for the custom widget
Correct Answer: D 🗳️
Which API operation can be used to retrieve a list of all IncidentQueue labels and IDs configured on your Oracle B2C Service site?
- A. GatValuesForNamedlDHierarchy
- B. GetMetaData
- C. QueryObjects
- D. GatValuesForNamedID
Correct Answer: C 🗳️
Identify the option that accurately describes how to set a report filter from code by using Connect Web Services for SOAP.
- A. RightNowSyncPortciient.GetReportFiiters must be used first to retrieve the report filters from the report.
RightNowSyncPortciient .SetReportFiiters can then be used to set the filters in code. The report can then be run USing RightNowSyncPortciient. RunAnalyticsReport- - B. Report filters cannot be set from code. The user is required to set the filter in the Analytics Report Designer of the Agent Desktop.
- C. RightNowSyncPortciient.setReportFiiters can beused directly to set the filters in code. The report can then be run using RightNowSyncPortciient. RunAnalyticsReport.
- D. An array of AnalyticsReportFiiter can be dynamically created and set on the AnalyticsReport object that is passed to the RightNowSyncPortciient. RunAnalyticsReport method.
Correct Answer: A 🗳️
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