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Oracle Fusion Financials 11g Accounts Receivable Essentials Sample Questions:

1. A customer calls into the Accounts Receivables Department asking for the balance of all invoices due in the next 30 days and has a question about a specific invoice line. As a Billing Specialist what action will you perform?

A) Create an open debit memo.
B) Review receipt-, in pending status
C) Review the invoice in the Review Customer Account Details user interface.
D) Apply, reverse, or process the receipt.

2. The Accounts Receivables Specialist, while reviewing a customer account, saw a customer complaint about a percentage that was NOT applied to an invoice. The Accounts Receivables Specialist decides to initiate a dispute process for this transaction. What is the action he has to perform to invoke the dispute?

A) Navigate to the Review and Manage Transaction Page-and invoke the dispute.
B) Navigate to the Manage Revenue Adjustments Page and invoke the dispute.
C) Navigate to the Collections Workbench page and invoke the dispute.
D) Navigate to the Review Customer Accounts Details user interface and invoke the dispute.

3. Select two values that are set up in Correspondence Configuration.

A) Dunning letter options
B) Rerun the dunning process
C) Dunning configuration set
D) Exclude from dunning

4. Select the two key system options related to customers.

A) Automatic Site Numbering
B) Receipt Method
C) Transaction Source
D) Reciprocal Customer
E) Default country
F) Customer Credit Classification

5. What option is available for the Collection manager for viewing customer data in the Delinquent Customer Region on the collections Work Area pages?

A) Query by Example
B) PDF view
C) Export to HTML
D) Export to Excel

Solutions: