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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?

A) Canary release
B) Big bang deployment
C) Phased withdrawal
D) Pull deployment

2. An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?

A) Customer satisfaction surveys become unnecessary
B) Environments can be created rapidly and consistently
C) Warranty requirements are eliminated
D) Business cases no longer need to be approved

3. A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

A) 1 and 2
B) 1 and 4
C) 2 and 3
D) 3 and 4

4. In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

A) Careful planning
B) Experimentation
C) Collaboratively
D) Iteratively

5. An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
Which approach does this describe?

A) Site reliability engineering
B) Value stream mapping
C) DevSecOps
D) Lean startup

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