SAP Certified Application Associate - SAP Service Cloud 1811: C-C4C14-1811 Exam
"SAP Certified Application Associate - SAP Service Cloud 1811", also known as C-C4C14-1811 exam, is a SAP Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 155 Q&As to your C-C4C14-1811 Exam preparation. In the C-C4C14-1811 exam resources, you will cover every field and category in SAP Certified Application Associate Certification helping to ready you for your successful SAP Certification.
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- Exam Code: C-C4C14-1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
- Certification Provider: SAP
- Corresponding Certification: SAP Certified Application Associate
- Updated: Oct 05, 2026
- No. of Questions: 155 Questions & Answers with Testing Engine
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Processing | - Service orders and notifications - Service request management |
| Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.
- A. Configure e-mail channels
- B. Set up notification of delegates
- C. Create social media channels
- D. Build a workflow rile
Correct Answer: A,C 🗳️
You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.
- A. Credit Limit
- B. External ID
- C. Condition types
- D. Transfer status
Correct Answer: C,D 🗳️
Which of the following functions can you perform using the language adaptation tool?
- A. Translate work center and view labels
- B. translate action buttons
- C. Translate extension field labels
- D. Translate notes entered by a user
Correct Answer: B 🗳️
You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.
- A. Accounts
- B. Competitors
- C. Parents
- D. Individual customers
Correct Answer: A,D 🗳️
How do you create an assignment for a service technician in SAP Service Cloud?
- A. Use a ticket routing rule
- B. Use the Resource Scheduler
- C. Use SAP Multi-resource Scheduling
- D. Use a time report
Correct Answer: B 🗳️
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