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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

When you have reached a limit in processing a message what would be helpful for you to move forward?

A. Call the customer and tell them that you cannot progress their message.
B. Good working relationships with colleagues with whom you can share and discuss ideas.
C. Send the customer as much documentation as possible so they can find the solution themselves.
D. Take as much time as you need to think about the customer's issue on your own.

Question 2

What are benefits of SAP Notes to the installed base? (Choose two)

A. They allow support consultants to quickly provide solutions for problems which have already been solved before.
B. One SAP Note can cover multiple technical issues.
C. SAP Notes inform customers about corporate strategy.
D. They allow customers to find solutions for their own product issues.

Question 3

What are the characteristics of an appropriately raised customer message? (Choose two)

A. The problem description is a summary.
B. The message refers to only one problem.
C. The reporter has selected the correct SAP support center.
D. The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.

Question 4

Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A. In SAP Support office by support consultants
B. In SAP Solution Manager
C. In the SAP Service Marketplace
D. In the Data Collectors on satellite systems

Question 5

A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?

A. Tell the client that you have no input into product direction and cannot help him as it is out of your control.
B. Log the issue as a bug, so that you can be sure that it will be reviewed.
C. Try to offer a workaround and set the customer expectation.
D. Request a product enhancement, so that the message can be closed.

Solutions: