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Salesforce Certified Business Analyst Sample Questions:

1. The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definition of a qualified lead?
What should the BA focus on?

A) Evaluating team' skill and experience to determine how they can better align.
B) Mapping historical leas data from each team and building charts to highlight similarities
C) Scheduling and all-day collaboration workshop with both team to resolve their differences

2. Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?

A) Change management
B) Process mapping
C) Business analysis plan

3. Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?

A) Requirements writing, communication, creativity, problem-solving, synthesis, project management
B) Information discovery, analysis, synthesis, communication, collaboration, documentation
C) Team leadership, communication, personas, change management, synthesis, legal and compliance issues

4. Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

A) Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.
B) Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
C) Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.

5. The sales team at Universal Containers has concerns that the process for distributing new leads is too slow.
The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?

A) Ask the stakeholder to demo their solution to the project team.
B) Gather requirements and then note the proposal solution.
C) Implement the solution now to save time in the planning phase.

Solutions: