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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

A) Field HistoryTracking on Assets
B) A Work Order related list on Assets
C) A Product related list on Assets
D) Custom fields for change tracking on Assets

2. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) A Service Appointment can be shared by clicking Sharing on the record.
B) The Service Appointment's parent record can be shared with the assigned resource.
C) Auto-generated scheduled Service Appointments will be shared with resources.
D) Make the dispatcher the assigned resource on the Service Appointments.

3. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A) Create a work rule with two required skills
B) Create a two-service crew
C) Create a crew with two technicians

4. Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A) Add the Service Territory Location Related List on the Service Territory page layout.
B) Create the Service Territory Location as a Location lookup field.
C) Add the Service Territory Location Related List on the Location page layout.
D) Create the Service Territory Location as a Service Territory lookup field.

5. Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

A) Automatically Dispatch Service Appointments using Drip Feed.
B) Automatically change the schedule policy.
C) Automatically schedule unscheduled services to available Resources.
D) Automatically change the status to Dispatched of all Service Appointments.

Solutions: