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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team.
What should the consultant consider when evaluating Person Accounts?

A) Enabling Person Accounts requires a Public Read/Write sharing model,
B) Enabling Person Accounts is irreversible.
C) Person Accounts must have at least two record types.

2. Universal Containers has a fiscal year that starts in February and ends in January. The SVP of sales has reinforced how important it is to measure the sales teams' performance based on this fiscal year and has asked how Sales Cloud can support this request.
Which solution should the consultant recommend?

A) Update the Locale settings.
B) Update the User settings.
C) Update the Company settings.

3. A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.
How should the consultant determine and validate their approach with end users?

A) Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.
B) Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs.
C) Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.

4. The sales director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the Account already exists prior to creating a new Account.
Which organization-wide default should the consultant recommend?

A) Set Account to Public Read Only and use & criteria-based sharing rule on Opportunity.
B) Set Account and Opportunity to Public Read Only.
C) Set Account to Public Read Only and set Opportunity to Private.

5. Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records.
What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?

A) Add account relationships from the Contact record.
B) Create a junction object to link Accounts and Contacts.
C) Designate a default account as the Contact's primary account.

Solutions: