How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Basics of Interaction Reporter
• Overview of Client Templates
• Basics of Interaction Supervisor
• Configuring Client Button and Queue Columns
• Security and Compliance Enhancements
• Overview of Interaction Center Business Manager
• Introduction to PureConnect Application Suite
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Introduction to ACD Tools
• Workgroups ACD Skills
• Using Response Management Libraries
• Managed IP Phone Configuration and Templates
• Managing Licenses
• Understand the configuration options available for ACD/Skills-Based routing
• Managed IP Phone Network Provisioning
• Configuring Stations
• Identify the components of the Interaction Administrator interface
• Configuring ACD
• Status Messages, Account Codes, and Wrap-up Codes

Configuring Call Flows

• Recognize and use the files and storage structure used by the Interaction Attendant
• Overview of Interaction Attendant user interface
• Standard Inbound Operations
• Email Profiles
• Default Auto Attendant set of menus and operations
• Overview of Default Profile
• Manage Voice Prompts
• Publish, import, and export a new Interaction Attendant configuration
• Structure of a Node
• Email Operations
• Schedule Configuration
• Create and configure operations that comprise an Interaction Attendant menu
• Queue Operations
• Overview of Custom Profiles
• Email Schedules
• Overview of Default Schedule

Interaction Center Certified Engineer (ICCE) Bootcamp

• Configuring IC Switchover Process
• Installing IC and Interaction Media Server
• Configure Regionalization
• Interaction Center Architecture
• Configure Interaction Media Server
• Configure Line Groups
• Configure SIP addresses
• DNS Server
• New License Generation
• Codecs
• Interaction Center Security Methods
• Log Viewer
• Database Server
• Site Information
• WireShark Analyzer
• SIP Proxy
• Using Interactive Update Client
• IC Licensing Overview
• Interaction Subsystems
• TroubleShooting
• Post Installation Configuration
• Reporting Tables
• Interaction Center Platform Overview
• Log Retrieval Assistant
• Dial Plan
• DID/DNIS Routing
• Directory Server
• Licensing Users and Stations
• SIP Station Configuration
• License Management and Allocation
• IC System Manager
• Interactive Update Provider Overview
• DHCP
• Understanding Lines and Groups
• Running Setup Assistant
• SIP Line Configuration
• Gateways Overview
• IC Survey File

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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

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