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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Resolution category
B) Product category
C) Incident category
D) Cause category

2. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Plant stock
B) Consignment stock
C) Special stock
D) Locked stock

3. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A) They can view Knowledge Base group updates in the Feed pane
B) They can attach Knowledge Base articles to tickets
C) They can edit Knowledge Base articles in the agent workspace
D) They can navigate to SAP JAM to search for Knowledge Base articles

4. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To assign accounts to business users
B) To scope the system
C) To create business users
D) To restore system default settings

5. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Lead
B) Customer
C) Ticket
D) Campaign

Solutions: