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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Test and document the results of the implemented solution.
B) Upgrade or downgrade the IP Office core software to fix the issue.
C) Research possible causes and implement a solution
D) Duplicate the issue and obtain traces.
E) Replace hardware outside warranty.

2. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be defined as an agent in one-X Portal.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) force Account Code must be checked on the user's Supervisor tab.
D) User must be a member of a hunt group.

3. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their remote workers to login at home.
What is needed to accomplish this?

A) VPN gateway for each remote worker
B) modified 46vpnsettings.txt file
C) modified 46xxsettings.scr file
D) 1616 IP Phone with VPN software

4. A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)

A) Create an ARS with the DID/DDI of the CEO.
B) Create an Incoming Call Route with a default destination of the CEO.
C) Under destination create an overflow extension to route calls to the Sales hunt group.
D) Under destination enter a fallback extension and fill in the Sales hunt group call number.

5. When testing an implementation, users are attempting to dial out of the system and they receive the message "Incompatible" on the display of their telephones, and the call fails.
What is the cause of the problem?

A) User rights are not defined.
B) The users have not been assigned a direct dial out code.
C) The lines on the system are out of service.
D) The Short Codes are programmed incorrectly.

Solutions: