Avaya IP Office™ Platform Configuration and Maintenance Exam: 78200X Exam

"Avaya IP Office™ Platform Configuration and Maintenance Exam", also known as 78200X exam, is a Avaya Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 132 Q&As to your 78200X Exam preparation. In the 78200X exam resources, you will cover every field and category in ACSS Certification helping to ready you for your successful Avaya Certification.

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  • Exam Code: 78200X
  • Exam Name: Avaya IP Office™ Platform Configuration and Maintenance Exam
  • Certification Provider: Avaya
  • Corresponding Certification: ACSS
  • Updated: Oct 30, 2026
  • No. of Questions: 132 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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Resources to Prepare for the Exam

There are many study resources available on the Avaya website, including video-based training, instructor-led training, and more. However, it is always a good idea to check out the additional materials provided by third parties that can be easily found on the internet. Here are some suggested books from Amazon to help you prepare for 78200X test:

  • SIP: Understanding the Session Initiation Protocol, Fourth Edition [4th Edition], by Alan B. Johnston

    This book demonstrates how SIP can be used to offer telecommunication feature sets in a highly scalable and cost-effective manner, assisting practitioners in the design of next-generation networks and the development of new applications and software stacks. SIP as a key component in the Internet multimedia conferencing architecture, request and response messages, devices in a typical network, types of servers, and SIP headers are among the other topics covered.

  • Packet Guide to Voice over IP: A system administrator's guide to VoIP technologies [1st Edition] by Bruce Hartpence

    With this book, you will discover all the important concepts of VoIP services. Also, you will get a firsthand look at network data packets from the time the phones turn on to the time they're disconnected. This edition is suitable for professionals looking to improve their skill set in VoIP’s standardized RTP and RTCP transport protocols, video and voice codecs, traditional telephony, SIP, and other related areas. Besides, VoIP Endpoints and technologies is one of the major domains covered in this exam. One more reason to use this book is that each chapter contains a set of structured questionnaires as well as hands-on lab activities.

  • Delivering Voice Over IP Networks by Daniel Minoli and Emma Minoli

    This guide contains up-to-date information about signaling protocol advancements, second-generation switching, and the growth of non-switched alternatives, as well as lessons learned from implementation. Furthermore, the book covers network architectures used to support VoIP, efficiency, and voice quality considerations, as well as compression and integration methods for IP transmissions in detail. With it, you will not just boost your knowledge but will gain an understanding of how to apply these concepts as well.

  • How to Start a VoIP Business: A Six-Stage Guide to Becoming a VoIP Service Provider [1st Edition] by Vilius Stanislovaitis

    This guide will teach you how to launch services like SIP trunking, call shops, call origination, and mobile VoIP, among the rest. By going through it, you will also learn more about how VoIP is regulated in different countries, infrastructure for VoIP businesses, VoIP termination providers, and how to properly launch, adjust, and grow your VoIP business. This book will undoubtedly assist you in improving your knowledge of the exam topics and sharpening your VoIP skills.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213

How to book the 78200X Exam

These are the following steps for registering the 78200X exam.

  • Step 1: Visit to 78200X Exam Registration
  • Step 2: Signup/Login to Pearson VUE account
  • Step 3: Search for 78200X Certifications Exam
  • Step 4: Select Date, time and confirm with a payment method

Avaya 78200X Exam Syllabus Topics:

SectionObjectives
Voicemail and Messaging- Voicemail Pro configuration
- Messaging and call flow setup
Maintenance and Troubleshooting- Backup, restore, and upgrades
- System monitoring and diagnostics
Telephony and Routing Configuration- Call routing and dial plans
- Trunk configuration (SIP, analog, digital)
User and Extension Management- Extension assignment and management
- User creation and profiles
IP Office Platform Overview- System architecture and components
- Licensing and system modes
Installation and Initial Configuration- System installation and setup
- Basic system programming and configuration tools

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