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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A) Restricted
B) DNC
C) DNCREQ
D) Restricted DNC

2. Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?

A) Verify that the database is valid and is functioning.
B) Verify that the application server is working correctly.
C) Verify that the Media Processing Platform (MPP) is operational.
D) Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

3. Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

A) A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
B) Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
C) An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
D) The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.

4. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A) Administration
B) Maintenance
C) Operations
D) Web Services
E) ICR Administrator

5. What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

A) Restart the terracotta service.
B) Restart the ICR Core service.
C) Restart the httpd service.
D) Reboot the machine.

Solutions: